Cancellation & Refund policy

Cancellation & Refund Policy

We strive to provide the best experience for our customers. If you need to cancel an order or request a refund, please review our policy below:

Cancellation Policy

· Custom Orders: Due to the personalized nature of our products and services, custom orders cannot be canceled once production has begun. We may, at our discretion, offer a partial refund depending on the stage of production.

· Standard Orders: If you wish to cancel a standard order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request and provide a full refund. Once an order has been shipped, it cannot be canceled.

Refund Policy

· Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 5 days of delivery to request a replacement or refund. We may require photographic evidence of the damage or defect.

· Change of Mind: If you are not satisfied with your purchase for any reason, you may return it for a refund within 5 days of delivery. The item must be in its original condition and packaging, and you will be responsible for return shipping costs.

Refunds Processing: Refunds will be issued to the original payment method within 7 business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at shivaji@smcinterior.com.Our customer service team will be happy to assist you.